Frequently Asked Questions

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We connect Tech Professionals with Companies looking to hire. No job postings are allowed here, instead we're using our own AI tool for skills search and direct match. We also provide MSP services with monthly user subscription and Support on Demand. For more info click here.

Our corporate office is located in Chicago, IL and we operate in all US states and Canada.

Please call us at 872.240.4339 or hit the contact form above for immediate response.

Common resolutions include: 

1. Check you are connected to the internet.
2. Verify your login credentials for the network are correct.
3. The network may be under maintenance (check your email for notification).
4. Check your firewall and software security settings are not denying you access (this can sometimes happen after an update).
5. Clear browser cache and cookies.
6. Check your VPN client is installed and correctly configured.
7. Try accessing the network from another device.
8. And if all else fails, turn your computer off and turn it on again.

Probably the system is low on disk space and there is a small chance of malware infection. We need to to clear the old PC files and to process a system scan.

Sure we can as we deal with similar issues on a daily basis, we'll check your Wi-Fi, your IP and network connection but the very first thing is to reboot the printer, and to test print again.

For a file restoration we've 90% successful recovery rate, so it doesn't hurt to try.

If you suspect that your computer is infected with malware, it’s essential to take immediate action to prevent further damage and protect your data and privacy. Our support team will guide you to disconnect the computer from the internet to prevent the malware from communicating with its command and control servers or spreading to other devices on your network. To mitigate the issue please call us at 872.240.4339 or contact us here.